Education Technician
These domain manager responsibilities include but are not limited to:
serving in all system manager roles, training users and local administrators, supporting all users through the local TMS help desk, managing accounts, providing technical support, and maintaining the database daily. He/she ensures appropriate assignment of profiles and linkages, course development and assessment, evaluation, and innovations and quality improvement. As TMS authority, the Training Specialist will assist to identify issues and problems associated with these programs and systems, and will implement alternative solutions based on expert knowledge. Fields calls from all levels of TMS users requiring assistance and solutions to problem issues. Work Schedule:
Monday - Friday 7:
30 am - 4:
00 pm Telework:
Not eligible Virtual:
This is not a virtual position. Position Description/PD#:
Education Technician/PD91049-O Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/25/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
To meet the specialized experience requirement, you must have 1 year of specialized experience equivalent to a GS-7 level performing work in the Education Technician field. This specialized experience could include:
serving in all system manager roles, training users and local administrators, supporting all users through a help desk, managing accounts, providing technical support, and maintaining the database daily. Ensuring appropriate assignment of profiles and linkages, course development and assessment, evaluation, and innovations and quality improvement, assisting to identify issues and problems and implementing alternative solutions based on expert knowledge. Fielding calls from users requiring assistance and solving their issues. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 1 full year of graduate level education or superior academic achievement. OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education. You will be rated on the following Competencies for this position:
Knowledge of Microsoft Word, Excel, Access, PowerPoint, Adobe Professional Suite, and TMS. Knowledge of development and maintenance of a SharePoint Site, graphics development, software platforms, user interfaces, and reporting on status of site. Ability to plan, organize, and manage a wide range of highly specialized and complex technical duties which support the missions of the Education Department and the Medical Center. Ability to apply interpersonal skills to communicate effectively about training issues and solutions with users, managers and vendors. Ability to provide technical knowledge and skills required to oversee and maintain TMS learning records, performance measures, compliance reports, properly recorded training and reporting of departmental and individual training data. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
No special physical demands such as above average ability, dexterity, or strength are required toperform the work. Work is sedentary and the employee may sit comfortably. There may be some walking, standing, bending, carrying of light items, driving of an automobile, etc. Fieldwork may involve traveling to outlying Community Based Outpatient Clinics (CBOCs), meetings and sources of information.
Estimated Salary: $20 to $28 per hour based on qualifications.
serving in all system manager roles, training users and local administrators, supporting all users through the local TMS help desk, managing accounts, providing technical support, and maintaining the database daily. He/she ensures appropriate assignment of profiles and linkages, course development and assessment, evaluation, and innovations and quality improvement. As TMS authority, the Training Specialist will assist to identify issues and problems associated with these programs and systems, and will implement alternative solutions based on expert knowledge. Fields calls from all levels of TMS users requiring assistance and solutions to problem issues. Work Schedule:
Monday - Friday 7:
30 am - 4:
00 pm Telework:
Not eligible Virtual:
This is not a virtual position. Position Description/PD#:
Education Technician/PD91049-O Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/25/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
To meet the specialized experience requirement, you must have 1 year of specialized experience equivalent to a GS-7 level performing work in the Education Technician field. This specialized experience could include:
serving in all system manager roles, training users and local administrators, supporting all users through a help desk, managing accounts, providing technical support, and maintaining the database daily. Ensuring appropriate assignment of profiles and linkages, course development and assessment, evaluation, and innovations and quality improvement, assisting to identify issues and problems and implementing alternative solutions based on expert knowledge. Fielding calls from users requiring assistance and solving their issues. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 1 full year of graduate level education or superior academic achievement. OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education. You will be rated on the following Competencies for this position:
Knowledge of Microsoft Word, Excel, Access, PowerPoint, Adobe Professional Suite, and TMS. Knowledge of development and maintenance of a SharePoint Site, graphics development, software platforms, user interfaces, and reporting on status of site. Ability to plan, organize, and manage a wide range of highly specialized and complex technical duties which support the missions of the Education Department and the Medical Center. Ability to apply interpersonal skills to communicate effectively about training issues and solutions with users, managers and vendors. Ability to provide technical knowledge and skills required to oversee and maintain TMS learning records, performance measures, compliance reports, properly recorded training and reporting of departmental and individual training data. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
No special physical demands such as above average ability, dexterity, or strength are required toperform the work. Work is sedentary and the employee may sit comfortably. There may be some walking, standing, bending, carrying of light items, driving of an automobile, etc. Fieldwork may involve traveling to outlying Community Based Outpatient Clinics (CBOCs), meetings and sources of information.
- Department:
1702 Education And Training Technician - Salary Range:
$53,347 to $69,352 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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