Security Assistant (Dispatcher)
The Security Assistant (Communication Specialist) serves as Dispatcher. The Dispatcher initiates and carries out 24 hours a day and 7 days a week, a variety of complex duties such as monitoring and directing police officers in response to emergency and non-emergency criminal activity, security and life safety matters, communications, radio dispatching, telephone, fire and security computer systems for two main VA complexes 60 miles apart, Muncie Community Based Outreach Clinic, Peru Community Based Outreach Clinic, Goshen Community Based Outreach Clinic, and South Bend Community Based Outreach Clinic, as well as the new Mishawaka facility. Incumbent maintains a 24 hour journal of police and emergency related events. Sends and receives messages via the National Crime Information Center Computer Terminal (NCIC), Indiana's Law Enforcement Data and Communications System (IDACS) and other related emergency communications systems. The Dispatcher collects, organizes, and/or track information in support of the security and enforcement programs; receives and compiles information from various sources; operates a wide variety of communication systems and related security equipment; maintains radio contact with 26 federal police officers; tests radio and alarm systems; maintains direct communications with local law enforcement agencies; compiles and prepares reports and other service related paperwork; monitors the operation of all communication/security and related electronic equipment; serves as a central dispatcher during off-tour and non-office hours; enters police-related data into the computer terminal and/or the Veterans Affairs Police System (VAPS); handles a full range of local, long-distance, international calls and the voice paging system; receives incoming telephone calls requesting police assistance or service; provide appropriate action and assistance during and after the event of a natural disaster occurrence; monitors over 1800 intrusion/panic alarm computer systems; provides immediate and courteous directions and/or assistance to patients, visitors, and employees; issues PIV cards (identification cards); assists Supervisory and Management Staff in determining compliance status of security sites; and performs other duties as assigned by the supervisor. Work Schedule:
Shift Work covering 24/7. including Weekends and Holidays Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Security Assistant (Dispatcher)/PD9150-A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/31/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
a basic knowledge of police / emergency communications, experience performing the duties of a police dispatcher, 911 operator, etc., collecting, organizing, and/or tracking of information in support of a security enforcement program; maintaining security records; reviewing physical security, survey for active alarms and other logs; developing reports, extracting data to report project status; and calling in officers and dispatchers according to local policy and union agreements to cover leave. NOTE:
Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held. Please provide such documentation on resume. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four (4) years of education above high school. TRANSCRIPTS REQUIRED This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR, Combination:
Applicants may also combine education and experience to qualify at this level. Combining Education and
Experience:
Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grade GS-5. For GS-5 level positions, only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. TRANSCRIPTS REQUIRED You will be rated on the following Competencies for this position:
CommunicationsCritical ThinkingCustomer ServiceTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts,; or driving an automobile, etc. No special physical demands are required to perform the work. The work is primarily sedentary in nature in an office environment. Most duties can be accomplished from a sitting position. The mental stress, however is much more demanding then the physical stress, because of the split second decisions that must be made as a fire alarm goes off, telephones ring, and radio communication requesting instructions or information. Incumbent must have a keen sense of hearing in responding to more than 25 audible-visual signals of wire communication receivers, and occasionally weak radio transmission or signals. There may be some walking; standing; bending; carrying of light items such as papers, books, small parts, etc. No special physical demands are required to perform the work. However, the mental stress is much more demanding than the physical stress because of the split decisions that must be made as a police or fire alarm activates, telephones ringing, and radio communication requesting instructions or information. The incumbent must have a keen sense of hearing in responding to numerous audible/visual signals of wire communication receivers, and occasionally weak radio transmissions or signals. The Security Assistant must successfully complete a medical examination prior to employment. He/She may be required to achieve and maintain qualification with agency approved weapons as a condition of continued employment. Work Environment:
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, or libraries. The work area is adequately lighted, heated, and ventilated. The operator performs duties in a temperature and humidity controlled environment at a radio/telephone console with associated equipment. Systems and equipment are electronic in nature emitting signals and tones of varying degrees of intensity. The environment regularly involves high risks with exposure to potentially dangerous situations or unusual environmental stress that require a range of safety and other precautions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Shift Work covering 24/7. including Weekends and Holidays Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Security Assistant (Dispatcher)/PD9150-A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/31/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
a basic knowledge of police / emergency communications, experience performing the duties of a police dispatcher, 911 operator, etc., collecting, organizing, and/or tracking of information in support of a security enforcement program; maintaining security records; reviewing physical security, survey for active alarms and other logs; developing reports, extracting data to report project status; and calling in officers and dispatchers according to local policy and union agreements to cover leave. NOTE:
Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held. Please provide such documentation on resume. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four (4) years of education above high school. TRANSCRIPTS REQUIRED This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR, Combination:
Applicants may also combine education and experience to qualify at this level. Combining Education and
Experience:
Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grade GS-5. For GS-5 level positions, only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. TRANSCRIPTS REQUIRED You will be rated on the following Competencies for this position:
CommunicationsCritical ThinkingCustomer ServiceTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts,; or driving an automobile, etc. No special physical demands are required to perform the work. The work is primarily sedentary in nature in an office environment. Most duties can be accomplished from a sitting position. The mental stress, however is much more demanding then the physical stress, because of the split second decisions that must be made as a fire alarm goes off, telephones ring, and radio communication requesting instructions or information. Incumbent must have a keen sense of hearing in responding to more than 25 audible-visual signals of wire communication receivers, and occasionally weak radio transmission or signals. There may be some walking; standing; bending; carrying of light items such as papers, books, small parts, etc. No special physical demands are required to perform the work. However, the mental stress is much more demanding than the physical stress because of the split decisions that must be made as a police or fire alarm activates, telephones ringing, and radio communication requesting instructions or information. The incumbent must have a keen sense of hearing in responding to numerous audible/visual signals of wire communication receivers, and occasionally weak radio transmissions or signals. The Security Assistant must successfully complete a medical examination prior to employment. He/She may be required to achieve and maintain qualification with agency approved weapons as a condition of continued employment. Work Environment:
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, or libraries. The work area is adequately lighted, heated, and ventilated. The operator performs duties in a temperature and humidity controlled environment at a radio/telephone console with associated equipment. Systems and equipment are electronic in nature emitting signals and tones of varying degrees of intensity. The environment regularly involves high risks with exposure to potentially dangerous situations or unusual environmental stress that require a range of safety and other precautions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0086 Security Clerical and Assistance - Salary Range:
$35,208 to $45,773 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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