Program Support Assistant
The major duties of this position will include:
Answering multiple phone lines, taking messages and resolving issues. Planning and organizing work accurately and with attention to detail in a fast paced, high pressure area. Processing work consisting of multi-disciplinary coordination of duties that involve multifaceted steps, processes, and methods. Maintaining confidentiality of records, equipment or computer access and other sensitive information. Developing methods for automated various administrative reports, files or records. Possessing experience and skills utilizing various types of office automation software or tools (i.e. Personal Computer, Microsoft Word, Excel, and PowerPoint). Communicating orally with individuals in various positions within an office to ensure timely completion of top priority issues. Responding to customer inquiries via email, telephone or in person, always using great communication and customer service skills. Scheduling agency staff and/or clients as required for meetings, interviews, or appointments. Entering information into the computer system accurately. Troubleshooting problems quickly as they arise. Reviewing cases to determine problems. Work Schedule:
Monday through Friday, 8:
00am to 4:
30p Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Assistant/PD00189-A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not Required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/11/2020. You may qualify based on your experience and/or education as described below:
You will be rated on the following Competencies for this position:
Specialized Experience. Applicants must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Uses computers, software applications, databases, and automated systems to accomplish work. Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior. Works and communicates with clients and customers (e.g., any individuals who use or receive the services or products that your work unit provides, including individuals who work in your agency or in other agencies or organizations outside the Government) to satisfy their expectations. Committed to quality services. Determines objectives and strategies; coordinates with other parts of the organization to accomplish goals; monitors and evaluates the progress and outcomes of operational plans; anticipates potential threats or opportunities. OR, Education. Four years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. (Please note:
This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. Transcripts are required with your application package if you are using your education to qualify.) OR, Combining Experience and Education. Equivalent combinations of experience and education may be qualifying at this grade level. Computer SkillsConscientiousnessCustomer ServicePlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Applicants will be required to possess a valid and current State issued Driver's License. Physical Requirements:
Work requires movement throughout the Medical Center, standing, bending, sitting, reaching and lifting up to 50 pounds. There exist prolonged periods of working at a computer terminal. Climbing associated with stocking of equipment and other items in storage areas is necessary. Normal safety precautions are utilized as appropriate for office, hospital and warehouse settings. The work involves moderate discomfort when visiting sites away from the office. At times the employee may be required to wear personal protective equipment (i.e. mask and gown) when visiting other work areas with other environmental exposures including wheelchair repair area or Prosthetic and Orthotic Laboratory. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Answering multiple phone lines, taking messages and resolving issues. Planning and organizing work accurately and with attention to detail in a fast paced, high pressure area. Processing work consisting of multi-disciplinary coordination of duties that involve multifaceted steps, processes, and methods. Maintaining confidentiality of records, equipment or computer access and other sensitive information. Developing methods for automated various administrative reports, files or records. Possessing experience and skills utilizing various types of office automation software or tools (i.e. Personal Computer, Microsoft Word, Excel, and PowerPoint). Communicating orally with individuals in various positions within an office to ensure timely completion of top priority issues. Responding to customer inquiries via email, telephone or in person, always using great communication and customer service skills. Scheduling agency staff and/or clients as required for meetings, interviews, or appointments. Entering information into the computer system accurately. Troubleshooting problems quickly as they arise. Reviewing cases to determine problems. Work Schedule:
Monday through Friday, 8:
00am to 4:
30p Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Assistant/PD00189-A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not Required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/11/2020. You may qualify based on your experience and/or education as described below:
You will be rated on the following Competencies for this position:
Specialized Experience. Applicants must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Uses computers, software applications, databases, and automated systems to accomplish work. Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior. Works and communicates with clients and customers (e.g., any individuals who use or receive the services or products that your work unit provides, including individuals who work in your agency or in other agencies or organizations outside the Government) to satisfy their expectations. Committed to quality services. Determines objectives and strategies; coordinates with other parts of the organization to accomplish goals; monitors and evaluates the progress and outcomes of operational plans; anticipates potential threats or opportunities. OR, Education. Four years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. (Please note:
This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. Transcripts are required with your application package if you are using your education to qualify.) OR, Combining Experience and Education. Equivalent combinations of experience and education may be qualifying at this grade level. Computer SkillsConscientiousnessCustomer ServicePlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Applicants will be required to possess a valid and current State issued Driver's License. Physical Requirements:
Work requires movement throughout the Medical Center, standing, bending, sitting, reaching and lifting up to 50 pounds. There exist prolonged periods of working at a computer terminal. Climbing associated with stocking of equipment and other items in storage areas is necessary. Normal safety precautions are utilized as appropriate for office, hospital and warehouse settings. The work involves moderate discomfort when visiting sites away from the office. At times the employee may be required to wear personal protective equipment (i.e. mask and gown) when visiting other work areas with other environmental exposures including wheelchair repair area or Prosthetic and Orthotic Laboratory. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$35,208 to $45,773 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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