Service Center Representative - Eligibility Specialist
Date Posted:
04/16/2024Hiring Organization:
Rose InternationalPosition Number:
462426Job Title:
Service Center Representative - Eligibility SpecialistJob Location:
Marion, IN, USA, 46952Work Model:
OnsiteShift:
Mon-Fri 8:
00AM-4:
30PM (30 min lunch)Employment Type:
Temp to HireEstimated Duration (In months):
13Min Hourly Rate ($):
18.
00Max Hourly Rate ($):
18.
00Must Have Skills/Attributes:
10-Key, Computer Literacy, Customer Service, Data Entry, Typing, Verbal Communication, Written CommunicationNice To Have Skills/Attributes:
Call Center, Case Management, Medicaid SystemsJob Description Only those lawfully authorized to work in the designated country associated with the position will be considered Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements The Service Center Representative - Eligibility Specialist is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programsEligibility Specialist will assist customers by answer queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction.
Start Date:
May 29, 2024Training:
o 9-10 Weeks with NO TIME OFF DURING TRAININGRequired Education:
o HS Diploma, GED, or equivalentPreferred Education:
o Some CollegeRequired
Qualifications:
o Proven Customer Support or Client Service Representative Experienceo 2 years relevant professional experience or 1-year relevant experience and 1 year of extended education and the ability to handle complex service inquiries via telephoneo Accurate data entry (40 WPM or 10,000 KSPH)o Ability to handle complex service inquiries via telephoneo Strong PC skillso Understanding of work implications and ability to recommend solutionsPreferred
Qualifications:
o Social services experience (Indiana Eligibility experience strongly preferred)Soft Skills Required:
o Strong critical thinking and problem-solving skillso Strong interpersonal skillso Positive relationship-building with customers and state eligibility consultantso Attention to detail; excellent organizational, verbal, and written communication skillso Capable of executing many complex tasks simultaneouslyo Team player with the ability to work independentlyo Comfortable in a fast-paced, deadline-oriented environmentWork Environment:
o Work is constantly performed in an office environmento Ability to remain stationary for an extended periodo Moderate difficulty assignments requiring judgment and issue resolutiono Qualified candidates are provided an extensive training program to be successful in this roleDuring calls, an Eligibility Specialist is expected to process applications and complete case maintenance activities such as changes to cases in the State eligibility systemAdditionally, an Eligibility Specialist should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and proceduresThe Eligibility Specialist is responsible for:
o Taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the communityo Handling high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift to answer questions regarding the Medicaid, SNAP, and TANF programso Apply State and/or federal eligibility rules for applicant/recipient information assessmento Verifying applicant/recipient data through system interfaceso Facilitating the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathyo Communicating with applicants/recipients while researching and updating cases and documenting calls simultaneouslyo Educating callers on program services and eligibility requirements while demonstrating excellent communication and customer service skillso Serving as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationshipso Verify and entering applicant/recipient data into the State's eligibility system and prepares cases for disposition by State Eligibility Consultanto Processing cases and takes necessary action on missing information promptlyo Meeting Quality Assurance and performance metrics and stay updated on project and corporate policieso Identify and escalating risks to managemento Attending all meetings and completes all trainings to stay informed on project/position updateso Fulfilling all performance requirements associated with eligibility processeso Performing additional duties as assigned by management
Benefits:
For information and details on employment benefits offered with this position, please visit hereShould you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Recommended Skills Attention To Detail Business Requirements Call Centers Case Management Computer Literacy Critical Thinking Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
04/16/2024Hiring Organization:
Rose InternationalPosition Number:
462426Job Title:
Service Center Representative - Eligibility SpecialistJob Location:
Marion, IN, USA, 46952Work Model:
OnsiteShift:
Mon-Fri 8:
00AM-4:
30PM (30 min lunch)Employment Type:
Temp to HireEstimated Duration (In months):
13Min Hourly Rate ($):
18.
00Max Hourly Rate ($):
18.
00Must Have Skills/Attributes:
10-Key, Computer Literacy, Customer Service, Data Entry, Typing, Verbal Communication, Written CommunicationNice To Have Skills/Attributes:
Call Center, Case Management, Medicaid SystemsJob Description Only those lawfully authorized to work in the designated country associated with the position will be considered Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements The Service Center Representative - Eligibility Specialist is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programsEligibility Specialist will assist customers by answer queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction.
Start Date:
May 29, 2024Training:
o 9-10 Weeks with NO TIME OFF DURING TRAININGRequired Education:
o HS Diploma, GED, or equivalentPreferred Education:
o Some CollegeRequired
Qualifications:
o Proven Customer Support or Client Service Representative Experienceo 2 years relevant professional experience or 1-year relevant experience and 1 year of extended education and the ability to handle complex service inquiries via telephoneo Accurate data entry (40 WPM or 10,000 KSPH)o Ability to handle complex service inquiries via telephoneo Strong PC skillso Understanding of work implications and ability to recommend solutionsPreferred
Qualifications:
o Social services experience (Indiana Eligibility experience strongly preferred)Soft Skills Required:
o Strong critical thinking and problem-solving skillso Strong interpersonal skillso Positive relationship-building with customers and state eligibility consultantso Attention to detail; excellent organizational, verbal, and written communication skillso Capable of executing many complex tasks simultaneouslyo Team player with the ability to work independentlyo Comfortable in a fast-paced, deadline-oriented environmentWork Environment:
o Work is constantly performed in an office environmento Ability to remain stationary for an extended periodo Moderate difficulty assignments requiring judgment and issue resolutiono Qualified candidates are provided an extensive training program to be successful in this roleDuring calls, an Eligibility Specialist is expected to process applications and complete case maintenance activities such as changes to cases in the State eligibility systemAdditionally, an Eligibility Specialist should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and proceduresThe Eligibility Specialist is responsible for:
o Taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the communityo Handling high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift to answer questions regarding the Medicaid, SNAP, and TANF programso Apply State and/or federal eligibility rules for applicant/recipient information assessmento Verifying applicant/recipient data through system interfaceso Facilitating the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathyo Communicating with applicants/recipients while researching and updating cases and documenting calls simultaneouslyo Educating callers on program services and eligibility requirements while demonstrating excellent communication and customer service skillso Serving as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationshipso Verify and entering applicant/recipient data into the State's eligibility system and prepares cases for disposition by State Eligibility Consultanto Processing cases and takes necessary action on missing information promptlyo Meeting Quality Assurance and performance metrics and stay updated on project and corporate policieso Identify and escalating risks to managemento Attending all meetings and completes all trainings to stay informed on project/position updateso Fulfilling all performance requirements associated with eligibility processeso Performing additional duties as assigned by management
Benefits:
For information and details on employment benefits offered with this position, please visit hereShould you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Recommended Skills Attention To Detail Business Requirements Call Centers Case Management Computer Literacy Critical Thinking Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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